YOUR SOLUTION TO IT WORKFORCE SHORTAGE

THE UNAVAILABILITY OF IT SPECIALISTS AFFECTS ALL ORGANIZATIONS IN QUEBEC. RECRUITMENT, MANAGEMENT, TRAINING AND RETENTION OF RESOURCES HAVE BECOME A BURDEN, WASTING TIME AND MONEY FOR COMPANIES. IN RESPONSE TO THIS ISSUE, RÉFÉRENCE SYSTÈMES HAS DEVELOPED A NEW SERVICE CALLED “THE MIRADOR”.

MORE THAN 20 SPECIALISTS AT YOUR SERVICE

THE MIRADOR IS A TEAM OF MORE THAN TWENTY (20) SPECIALISTS WHOSE MISSION IS TO ENSURE THE SECURITY OF YOUR ENTIRE IT INFRASTRUCTURE, THE CONTINUITY OF YOUR DAILY BUSINESS AND USER SUPPORT.

OUR TECHNICIANS BENEFIT FROM THE LATEST TECHNOLOGIES FOR MONITORING, AND MANAGING INCIDENTS AND REQUESTS.

DO YOU DESPERATELY NEED SPECIALISTS IN SERVERS, VIRTUALIZATION, TELECOMMUNICATIONS, TELEPHONY, CYBERSECURITY, WIRED AND WIRELESS NETWORKS AND OFFICE TOOLS? CONTACT US TODAY!

contact-us

OUR TEAM HAS THE LATEST CERTIFICATIONS FROM THE LEADING MANUFACTURERS:

And many others!

IT’S LIKE HAVING YOUR OWN IT DEPARTMENT, WITHOUT THE INCONVENIENCE!

Packages available

Contact us, on our toll-free line to speak with an advisor – 877-535-0997

  • Proactive real-time monitoring of supported elements.
  • Access to a technician on call 24 hours a day, 7 days a week.
  • Email delivery of alerts to the designated customer manager.
  • Proactive real-time monitoring for server(s) and infrastructure(s).
  • Email delivery of alerts to the designated customer manager.
  • Access to a technician on call 24 hours a day, 7 days a week.
  • Remote control of server(s) and infrastructure(s).
  • Remote intervention.
  • Management of server(s) and infrastructure(s) updates.
  • Management and support of antiviruses for server(s).
  • Management of configurations and installations for server(s) and infrastructure(s).
  • Management of server(s) security, policies and access.
  • Management of server(s) and infrastructure(s) guarantees.
  • Planned preventive maintenance of server(s) and infrastructure(s).
  • Backup management including one restoration test per year.
  • Support for emergency power units (UPS).
  • Monthly intervention report.
  • Proactive real-time monitoring of server(s), infrastructure(s) and workstation(s).
  • Email delivery of alerts to the designated customer manager.
  • Access to a technician on call 24 hours a day, 7 days a week.
  • Remote control of equipment for server(s), infrastructure(s) and workstation(s).
  • Remote and/or on-site intervention.
  • Management of server(s), infrastructure(s) and workstation(s) updates.
  • Management and support of server(s) and station(s) antiviruses.
  • Management of configurations and installations for server(s), infrastructure(s) and station(s).
  • Management of security, policies and access for server(s), infrastructure(s) and station(s).
  • Management of guarantees for server(s), infrastructure(s) and workstation(s).
  • Planned preventive maintenance for server(s), infrastructure(s) and workstation(s).
  • Backup management including one restoration test per year.
  • Support for emergency power units (UPS).
  • Office support for users (Helpdesk).
  • Management of third-party suppliers.
  • Monthly intervention report.
  • Quarterly follow-up meeting with the assigned technician.
  • Technology monitoring with recommendations based on the evolution of your needs.
  • Travel included.
  • Unlimited service calls.

24/7 service

FOR MORE THAN 25 YEARS, OUR TEAM OF 50 DEVELOPERS, COMPUTER TECHNICIANS AND CONSULTANTS HAVE ALLOWED REFERENCE SYSTEMS TO SUPPORT HUNDREDS OF ORGANIZATIONS IN THEIR TECHNOLOGICAL CHOICES, WHETHER WITH CONVENTIONAL, WEB OR MOBILE APPLICATIONS, TECHNOLOGICAL INFRASTRUCTURE AND THEIR IMPLEMENTATION AND SUPPORT. WE ARE ABLE TO OPERATE ANYWHERE IN QUEBEC, CANADA AND THE UNITED STATES.